Why We're Different

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Our company believes that being a service-focused organization goes beyond being focused exclusively to customer service. In order to represent, truly, the banner of “Service First” than we need to live and breath a service commitment that includes our customers, our co-workers, and our communities. Society’s most challenging problems cannot be solved by government and nonprofits alone. B Certified organizations work towards reduced inequality, lower levels of poverty, a healthier environment, stronger communities, and the creation of more high quality jobs with dignity and purpose. By combining these values with our dedication to delivering an Ideal User Experience to customers, we believe we can operate & deliver as a holistic service focused organization.


Success will be accomplished if we commit to the belief that a business's top priorities can be non monetary. We will relentlessly pursue the delivery of an ideal user experience to our customers, while focusing on the creation of a place for our staff to thrive, and always considering the social/environment effects within the communities we do business.


OUR PROMISE

Create a Culture of Service for Our Partners, Our Communities, and Ourselves.


Customers

Listen first. Always understand the need. Tailor the solution.

Coworkers

Sustain a fulfilling environment through the promotion of autonomy & shared vision.

Community

Use business as a vessel for spreading good.


BMORE Initiative

Key performance indicators measure "good." 100% mission fulfillment

S1 Medical is always striving to provide the most personable and reliable service to its clients in the market. In 2018, S1 Medical’s Stakeholder Survey expressed that 80% of respondents felt S1 fulfilled its mission statement. In 2019, S1 Medical is proud to announce that 100% of respondents agreed S1 is fulfilling its mission statement and core values. Below are additional metrics we have measured ourselves against:

Recycling

> 12,500 Trees Preserved Per Quarter

Charitable Donations

> Minimum 5% Company Profit

Carbon Emissions

> 50k lbs Emissions Reduced

Wellness Investment

> 4,500 Invested Annually

EE Satisfaction

> 80% Employee Satisfaction

Cradles to Crayons

> 40 Children Assisted

Volunteer Service

> 0.3% of Total Staff Work Hours

Employee Retention

> 90% Retention Rate

Voluntary Attrition

> 8.8% Attrition Rate


The difference is service first.

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